The courier company will attempt to contact and deliver a product or (Service) Voucher to the customer for a period of 7 days.In addition, dealsaddress.com will also try to contact the customer for an additional 7 days to inform them of the delivery. A product is deemed Undeliverable if neither the courier company nor dealsaddress.com are able to reach the customer during that period. This may be due to unanswered phone call attempts or wrong contact and delivery information.

dealsaddress.com cannot guarantee the availability of the product beyond this time.If the product is no longer being held, and upon the customers request, a refund can be processed to dealsaddress.com Credit less the delivery charges payable to the courier company, EVEN IF THE DELIVERY IS NOT COMPLETED.

AED 15 Dirhams will be charged for the deliveries less than 5 KG weight and for above 5 KG, extra charges will be charged.

All the orders will be transferred to the courier company at 3pm everyday (except Friday). So any multiple orders (for the same customer) before 3pm will be combined together and the customer will only pay one time delivery charge.

Any orders placed before 3pm and after 3pm (for the same customer) won’t be combined together and separate airway bills will be generated, thus delivery charges will have to be paid multiple times.

The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement

Refund Policy

For Products:
In an effort to get products to the customer in the quickest time possible, products are dispatched for delivery automatically with the issuing of the respective voucher. Therefore, we are unable to offer refunds on products after the customer has received the voucher as the product will have already been dispatched for delivery.  All returned items should be with original packaging (box/bag/cover).

  • Product Warranty: Unless specifically mentioned in the deal, products are not covered by warranty.
    Defective Products: Will be fully refunded upon the customer returning the product to DEALSADDRESS.COM within 7 days of receiving, conditional on the item(s) being unused and in original packing condition.
  • Defective: In the event that an electronic product has a technical defect (manufacturing defect) at the time of receipt or during the period stated as warranty by DEALSADDRESS.COM in the fine print of that specific deal, in such cases DEALSADDRESS.COM would first make an attempt to fix the product.  If we are unable to repair the product in 14 working days since receipt of the item, then in that case we would either provide a replacement for it or a refund.

For Services: 
Returns are handled on a case-by-case basis. Within the limits of reason, we’ll do what it takes to make you happy. Unless there is something wrong with the purchase, we are generally unable to offer refunds after one week from the purchase date. If you’d like to discuss returning a deal, submit your request through email to info@dealsaddress.com

For Tickets:
DEALSADDRESS.COM Voucher for Ticket Deals cannot be exchanged, refunded or returned after the customer has received the voucher, unless the event is cancelled or moved to another date.

All  Refunds will be done only through the Original Mode of Payment.

Cancellation Policy

For Getaways trips:

If you have not made a booking with the partner after you purchased your voucher, you have up to 7 days after your purchase to notify us and cancel your voucher (unless specified otherwise on your deal).

For all other deals:

All of your vouchers (unless otherwise stated in the Fine Print section) come with a ‘cool-down’ period of 7 working days, during which we will be happy to refund to your method of payment as long as the voucher has not been used.

After that 7 day period, we will provide a refund only through the Original Mode of Payment, but please feel free to contact our Customer Support team if exceptional circumstances prevent you from using the voucher.